Terms & Conditions - RunFlow

  1. Purpose

These General Terms and Conditions of Sale (GTC) govern all sales made on the RunFlow website (hereinafter "the Site"). By confirming an order on our platform, you unreservedly accept these GTC.

  1. Legal Information

RunFlow
Address: Praça Dom Pedro IV 81 83, 1100-202 Lisbon, Portugal
Contact: contact@run-flow.com
Publication Director: Francois Damien

  1. Products

We offer a wide range of products, detailed on our Site with descriptions and images. These descriptions are provided for informational purposes and may have slight variations.

Availability: Products are offered within the limits of available stock. In case of stock depletion after order validation, we will inform you and offer a replacement solution or a refund.

  1. Prices

The prices listed on our site are in euros (€), including all taxes (VAT included), excluding delivery costs. These will be specified during the finalization of the order.

RunFlow reserves the right to modify its prices at any time, but products will be billed at the rate in effect at the time of order validation.

  1. Order

You can place an order directly on the Site. After validating your cart and making payment, a summary of your order will be sent to you by email.

Once the order is confirmed, it can no longer be modified. For any cancellation request, please contact us as soon as possible. If the order has not yet been shipped, we will do our best to accommodate your request.

  1. Payment

Payment is made online by credit card or any other available method (e.g., PayPal). All transactions are secured using SSL encryption, ensuring the confidentiality of your banking data.

  1. Delivery

Orders are delivered to the address provided at the time of purchase. Delivery costs and times vary depending on the chosen method and your location.

Although we strive to meet the announced deadlines, delays may occur without our liability being engaged. We will keep you informed of any delivery time modifications.

  1. Right of Withdrawal

In accordance with legal provisions, you have a period of fourteen (14) days from the receipt of your order to exercise your right of withdrawal.

To do so, contact our customer service and return the product in its original condition. Return shipping costs are at your expense, except if the received product is defective or does not match the order.

  1. Warranties

All our products benefit from legal guarantees:

Conformity Guarantee: You receive a product that matches your order.

Hidden Defects Guarantee: You are protected against defects that were not apparent at the time of purchase.

In case of a problem, please contact us to find a suitable solution.

  1. Limitation of Liability

RunFlow cannot be held responsible for indirect damages that may occur as a result of purchasing our products. Our liability is limited to the order amount.

  1. Intellectual Property

All elements of the Site (texts, images, graphics, logos) are the exclusive property of RunFlow or its partners. Any unauthorized reproduction or use is strictly prohibited.

  1. Personal Data

Your personal data is collected and processed in compliance with applicable laws, particularly the General Data Protection Regulation (GDPR). It is used solely for order processing and to enhance your experience on the Site.

  1. Applicable Law and Disputes

These GTC are governed by French law. In the event of a dispute, we will strive to find an amicable solution. Failing that, French courts will have jurisdiction to resolve the dispute.

  1. Customer Service

For any questions or complaints, our customer service is available at the following address: contact@run-flow.com